faqs

directplusiptv Frequently Asked Questions.





What is the best device to use for IPTV ?

We do recommend a Magbox / Forumer / Emulator App or any device that use a portal address . We do NOT suggest an m3u link to watch IPTV

Can I use my subscription on multiple devices?

Please pay attention that 1 subscription can be used on multiple devices but you can watch only on 1 device at the same time. This is valid for an m3u link subscription only

Do you offer Trial or Free Test account?

Yes we do, Test account are only given from Monday to Friday,(No test account during weekend)
Please make your order at  http://directplusiptv.com

My m3u link is not working?

If the link is not working, always check the link on PC using the VLC software. If it works it means that there is something wrong on your end. When typing in your M3U link make sure you are not entering any space and you are not using your M3U link on other devices.
Contact us if the link does not work on your PC after troubleshooting.

My channels are not working?

We strive to provide you with a high level of service at very discounted rates. So please keep this in mind first and foremost.
If a channel is down, we will do our best to restore that back to service.

Please use the guidelines below before reporting a channel:
– Stop and give it a couple of minutes. We reboot and swap channels when needed. The channel may be coming back.

– Is this happening on all channels? If it is, you need to check on your end.

– Reboot your devices and wait for 30 secs before turning them back on (STBs, Android Boxes, Routers, Cable modems)

– Make sure you are connecting using a LAN (Ethernet) cable to devices and not via Wifi.

My account is not working what should I do?

First, please check your network connection, reboot your router and device, and then try again.
Secondly, if your network connection is no problem, please check whether your account is used on other devices. as you can view from more than 1 device at the same time.

My channel is buffering what should I do?

Sometimes you may experience buffering due to low internet speed or high internet traffic.
Cause:<br>
The most common cause of buffering is the result of slow internet connection. This may be because of low internet speed or other users hogging the bandwidth in your house. Do you have lots of users in your home? Disconnect them all and try again<br>
The second reason is that you are using Wi-Fi, which is not suited for watching TV as you need direct (LAN) connection to internet network in order to enjoy smooth watching without interruptions.
Resolution:<br>
Directly connect to your router using a LAN (ethernet) cable or to a power line adaptor.<br>
If not possible, try moving the box closer to the router.<br>
Change your WI-FI channel. To avoid interference with nearby devices.<br>
If you experience buffering press “pause” for 10-15 seconds and resume, most of the time that will eliminate the need to buffer.

How long before I can use service?

We try to process all orders in under 6 hrs.

Can’t watch any channel, I am blocked?

Please check whether your account is used on other devices.
If yes, please visit https://showip.net/ by using a computer, and find your IP Address, next send your IP Address to us for restoration. Please note that 1 subscription can only be used on 1 device at the same time, otherwise your account would be banned soon because of automatic security defense.
We only restore it for 2 times for 1 subscription. If your account is banned again after restoration please contact us.<br>
*If you abuse our service with using multiple devices for 1 subscription be aware we may permanently ban your subscription.

Will the service works worldwide ?

Yes. Our service is available worldwide except China & Turkey. Subscribe here

Why my account is not working on my MAG box or STB emulator?

– Did you give us the correct MAC address?
– Is your Internet speed at the recommended minimum— 8 Mbps for HD channels—or higher?
– Is your device wired in (Ethernet) or is it connected wirelessly (WiFi or mobile data)? Ethernet will always be faster and more stable; use Ethernet, if you can.
– Are your device’s specs powerful enough to effortlessly handle live HD streaming?
– If you’re using an STB emulator did you follow the steps in our guide to Setup Android STB Emulator?
– If you’re using an STB emulator have you tried wiping your app’s cache then restarting your device?
– If you’re using a MAG box have you tried restarting your device?
– If you’re using an Android device/MAG box have you tried logging out then factory resetting your device?
– Have you double-checked the server portals we sent you in the activation e-mail?

I'm getting a black screen in all channels, what should I do?

If you are using a set-top box such as MAG or AVOV and have just set up your device with our service, you will need to perform a hard reset of your device. Simply&nbsp;power off&nbsp;your device, unplug your power cable and re-plug it in.
For Kodi, you will need to&nbsp;clear your cache. If unsuccessful, attempt a re-install of Kodi itself.

My channel is freezing what should I do?

If while you are watching a channel the service appears to have paused, simply select and open another channel, then return to the original channel to see if it is now playing, this can be due to break in transmission for a second, the software will halt under these conditions.

What payment methods are available?

We accept PayPal.

Some channels are not working (black screen/broken voice)?

We can not promise all channels are working properly due to your Internet speed, Individual channel technical difficulties or if incompatible device/app/program is used.

How do I check my internet speed & quality?

Please use speed test server below to test your internet connection, Do this few times through the day. This will give you a good idea of overall internet speed available to you. A stable 20.0 Mbps is the minimum requirement.
http://www.speedtest.net/

What is IPTV?

Internet Protocol Television (IPTV) uses Internet technology to send television programming to your TV. IPTV uses a broadband Internet connection for top international programming directly to your home without a satellite dish. Just connect your device to your IPTV Internet from the house and on your TV, then sit back and enjoy.

Some channels only have sound without video, What should I do?

Because of decoder setting problem, some channels are only having sound without images/video, please do as followings:
1. Go to Settings in your device/app/program.<br>
2. Choose Native for the Decoder.<br>
3. Restart.

Do You have a Reseller program?

Yes we do offer Reseller program.

Can I use the iptv as I live in an apartment?

Yes, IPTV is perfect for people who live in an apartment! IPTV works well everywhere with high-speed internet, including apartment buildings or high-rise buildings, or as a satellite TV dish cannot be installed at your home.


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